Terms of service

Wild Optic B2B Terms of Service

Last updated: [29/07/2025]

Wild Optic is VAT registered in the United Kingdom. Our VAT registration number is 496 2897 22.

OVERVIEW

This website is operated by Wild Optic, a trading name of Spencer & Cameron Limited. Throughout the site, the terms “we”, “us”, and “our” refer to Wild Optic. Wild Optic offers this website, including all information, tools, and services available from this site to you, the user, exclusively for business-to-business (B2B) transactions, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site and/or purchasing from us, you engage in our business-to-business ("B2B") service and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms, conditions, and policies referenced herein and/or available by hyperlink.

By placing an order, you confirm that you are a business customer and not a consumer as defined under the Consumer Rights Act 2015.

These Terms of Service apply to all users of the site, including, without limitation, users who are businesses, trade customers, merchants, vendors, and/or contributors of content. Wild Optic does not sell to individual consumers, and consumer protection laws (including distance selling and cooling-off periods) do not apply to any transaction.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you confirm that you are purchasing as a business and that these Terms apply to all transactions. If you do not agree to all the terms and conditions of this agreement, you may not access the website or use any services.

Any new features or tools added to the current store shall also be subject to these Terms of Service. You can review the most current version at any time on this page. We reserve the right to update, change, or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for updates. Your continued use of the website following any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc., which provides us with the online e-commerce platform that allows us to sell our products and services to you.

SECTION 1 - ONLINE STORE TERMS

By agreeing to these Terms of Service, you confirm that you are acting in a business capacity and not as an individual consumer. You also confirm that you have the authority to act on behalf of your business.

You may not use our products for any illegal or unauthorised purposes nor may you, in the use of our services, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any viruses or any code of a destructive nature. Any breach of these Terms will result in an immediate termination of services.

SECTION 2 - GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (not including payment information) may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Payment information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the service, use of the service, or access to the service without express written permission from us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 3 - BUSINESS SALES & RETURNS POLICY

All sales made on this website are final and exclusively for business purposes. As a B2B supplier, we do not offer returns or refunds for change-of-mind purchases.

Strict Return Conditions

Returns will only be accepted if an item is proven to be faulty or damaged upon arrival and must be reported within 2 days of delivery.
Faults must be verified by Wild Optic before a return is authorised.
If a return is approved, a replacement or repair will be provided.
Refunds will only be issued where our supplier has authorised and processed a corresponding refund or credit to Wild Optic. If the supplier does not provide a refund, we are not obligated to issue one. In all cases, repair or replacement will be the first course of action.
Returns sent without prior written approval will not be accepted.

Incorrect Orders

Before purchasing, carefully review product specifications. If you are unsure whether a product suits your needs, contact us before ordering. Customers are responsible for ensuring they order the correct product. Wild Optic is not liable for incorrect orders placed by the customer under any circumstances.

Manufacturer Warranty Handling

If a product develops a fault after initial use, the customer must contact the manufacturer directly for warranty claims. Wild Optic does not process warranty claims on behalf of customers.

Additional Protection: Chargeback Waiver

By purchasing from Wild Optic, you acknowledge that all sales are final. You agree not to initiate chargebacks in contradiction of these terms. Any such attempt will be treated as a breach of contract and disputed accordingly with this agreement taken as evidence.

For more details, please review our full Refund Policy here: www.wildoptic.co.uk/policies/refund-policy.

SECTION 4 - PRICING & ORDERING

Prices for our products are subject to change without notice. We reserve the right to modify or discontinue any product without prior notice.

We shall not be liable to you or any third party for any modification, price change, suspension, or discontinuation of a product or service.

Wild Optic is VAT-registered in the United Kingdom (VAT No. 496 2897 22). All prices listed are exclusive of VAT unless otherwise stated. VAT will be applied at checkout where applicable.

UK-based business customers will be charged VAT in accordance with HMRC regulations. If you are purchasing from outside the UK and are eligible for VAT exemption under international B2B rules, please contact us before placing your order to confirm your status and receive a zero-rated invoice if appropriate.

SECTION 5 - ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order placed with us. We may, at our sole discretion, limit or cancel quantities purchased per business or per order.

You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and payment details, so that we can complete your transactions and contact you if needed.

We reserve the right to cancel or suspend any order where inaccurate or fraudulent details are provided.

For more details, please review our full Refund Policy here: www.wildoptic.co.uk/policies/refund-policy.

SECTION 6 - LIMITATION OF LIABILITY

We do not guarantee that your use of our services will be uninterrupted, timely, secure, or error-free.

You expressly agree that your use of, or inability to use, the service is at your sole risk. All products and services are provided "as is" and "as available" without warranties of any kind, whether express or implied.

In no case shall Wild Optic, our directors, officers, employees, affiliates, agents, suppliers, or service providers be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages, including but not limited to loss of profits, loss of data, replacement costs, or similar damages.

Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, or any liability which cannot be excluded under English law.

SECTION 7 - GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide services shall be governed by and construed in accordance with the laws of England and Wales and the parties submit to the exclusive jurisdiction of the English courts.

SECTION 8 - CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time on this page.

We reserve the right to update, change, or replace any part of these Terms of Service at our sole discretion by posting updates and changes to our website. It is your responsibility to check our website periodically for changes.

Your continued use of or access to our website following the posting of any changes constitutes acceptance of those changes.

Any changes will apply prospectively and will not affect existing orders already confirmed by Wild Optic.

SECTION 9 - CONTACT INFORMATION

For any inquiries regarding these Terms of Service, please contact us at:

Email: info@wildoptic.co.uk
Phone: 0303 040 1257
Address: Wild Optic, Spencer & Cameron Limited, Unit 3a, Suite 5233, 45-35 Hatton Garden, London, EC1N 8DX
Registered Company Number: 16054361

VAT Registration Number: 496 2897 22